At CMMC, we recognize the importance of treating each patient with respect and dignity, of recognizing individuality, of providing clear information and involving the patient in choices about his or her care and treatment.
As a patient, you deserve:
- To ask to review your medical records with your health care provider and to have the information explained and interpreted within a reasonable time frame.
- A complete explanation of your bill.
- To speak with a financial counselor regarding your bill, insurance, copays and other means of payment.
- Personal privacy within the law.
- Confidentiality of your medical and billing records.
- To receive all medical information regarding health status, including alternatives and risks.
- To help plan your care, treatment and discharge.
- To participate in decisions about your care.
- To give informed consent prior to the start of any tests, surgery, procedure or treatment. You may also withdraw your consent at any time.
- To request a second opinion.
- To create advance directives (such as a living will) and to have the intent of such directives honored to the extent permitted by law.
- To accept, refuse or withdraw from clinical research.
- To choose or change your health care provider.
- To have a family member or representative of choice or own physician notified promptly of admission to the hospital.
- To voice a complaint to your health care provider without fear of reprisal.
- To receive a timely response with the results of your complaint.
- To request an Ethics Committee consultation and/or participate in any ethical discussions that arise in the course of your care.
- To reach CMMC to communicate concerns, call 406-535-6974
- The right of the customer to lodge a grievance with the State of Montana directly, regardless of whether the customer has first used CMMC’s Grievance process, as follows:
- The Montana Department of Public Health and Human Services Quality Assurance Division
- 2401 Colonial Dr. PO Box 20295
- Helena MT 59620-2953
- Fax 406-444-3456
- Voice Phone 406-444-2099
- Complaint CoordinatorPhone 406-444-4463
- Website: www.dphs.mt.gov/qad
- Care which recognizes and maintains your dignity and values.
- A safe care setting.
- Care provided by competent personnel.
- Knowing the identity and professional status of your caregivers.
- Pastoral and/or spiritual support.
- Interpreters and/or special equipment to assist language needs.
- Information about care options that are available after discharge.
- Freedom from all forms of abuse and harassment.
- To be free of any sort of restraint unless medically necessary.
Help us take care of you.
Please know that we support you in meeting your responsibilities during your stay, such as:
- Knowing the extent of your insurance coverage.
- Knowing your insurance requirements such as pre-authorization, deductibles and co-payments.
- Calling the billing office with questions or concerns.
- Meeting your financial obligations.
- Respecting the needs, rights and property of other patients, family members and caregivers.
- Being mindful of noise levels.
- Providing accurate and complete medical information to your health care providers.
- Understanding your treatment plan, asking questions, and informing staff when answers are not understandable or your treatment plan cannot be followed.
- Reporting any change in your condition.
- Presenting important valuables to hospital staff for safekeeping.
- Informing us of Advance Directives.
CMMC is a weapons, tobacco and drug abuse – Free Zone.
CMMC is a not-for-profit health care organization committed to providing care to all persons regardless of race, creed, color, gender, age, national origin, disability, sexual orientation, or gender identity/expression. We accept persons covered by Medicaid or Medicare and we offer substantial charity care and financial assistance to those in financial need.
- If this facility provides emergency services, it must not deny those services to a person who needs them but cannot pay for them.
If you believe you have been discriminated against by CMMC, contact 535-6974 or
Office for Civil Rights at 1-800-368-1019, TDD 1-800-537-7697, or www.hhs.gov/ocr